Overview
The Senior Integration Officer will provide team leadership for longer-term integration casework for refugee households, focusing on those in their second year onwards of engagement with the service. The role involves managing a caseload, providing supervision to other officers, and ensuring case management standards are met.
Key Responsibilities
- Hold a 50% capacity caseload, including complex integration cases, providing direct support.
- Provide tailored strengths-based casework support to refugee households.
- Deliver or lead group-based integration sessions and workshops.
- Lead on partnership development and maintenance.
- Support the completion and regular review of individual Support Plans.
- Advocate on behalf of clients with service providers and statutory agencies.
- Line manage two Integration Officers.
- Provide case management support and oversight.
- Support team coordination and consistency.
- Provide coaching/training and on-the-job support.
- Serve as the first point of contact for safeguarding concerns.
- Complete initial risk assessments and manage low/medium-risk cases.
- Escalate high-risk concerns immediately.
- Oversee programme safeguarding across delivery.
- Ensure timely and accurate compliance with all reporting requirements.
- Monitor data quality across the team.
- Coordinate and support project logistics.
- Provide flexible administrative support.
- Attend and contribute to multi-agency coordination meetings.
- Gather and act on client and partner feedback.
Required Experience
- Demonstrated ability to lead on longer-term integration delivery.
- Proven line management, supervision or team leadership experience.
- Significant experience supporting refugees, asylum seekers or other vulnerable populations through structured integration pathways.
- Strong working knowledge of UK statutory and voluntary sector systems and services.
- Significant experience using Client Management Relationship systems and leading data quality assurance processes.
