Overview
The role involves maintaining and improving website content, providing support to content contributors, and refining web guidelines. The purpose is to enhance clarity, consistency, and alignment with organizational web standards.
Key Responsibilities
- Provide second-line advisory support to content contributors on escalated queries.
- Respond to escalated requests, including proposals for new topic pages or content restructures.
- Lead or support discussions with contributors on strategic content initiatives.
- Advise on aligning content with OHCHR and UN standards, guidelines, templates, and best practices.
- Review and edit content for clarity, consistency, and compliance.
- Guide and train content owners through remote support.
- Conduct targeted content audits of selected website sections.
- Prepare content assessment briefs with actionable recommendations.
- Engage with content owners to discuss findings and support implementation.
- Perform edits, rewrites, and drafting of new content.
- Proactively identify opportunities to improve content structure, clarity, and usability.
- Contribute to the refinement of OHCHR web standards, guidelines, and templates.
- Support the creation of practical guidance and resources.
- Manage multiple concurrent content projects.
- Consolidate content updates and recommendations for implementation.
- Work closely with the Web team to ensure accurate implementation of content.
- Collaborate regularly with the Web Unit Head.
- Participate in broader Web Team coordination meetings.
Required Experience
- 7 years of experience in web content writing, editing and web/digital content strategy.
- Experience performing web content audits is required.
- Experience collaborating with and providing guidance to multiple content stakeholders on how to create/adapt content in alignment with content strategy is required.
- Experience creating and managing content guidelines is required.
Qualifications
First degree in communications, journalism, international relations, humanities, social sciences, public administration or a related field.
