Overview
Participate in the management of the Mail and Print Unit to deliver timely, efficient, and high-quality services. The role involves analysing unit activity, proposing service evolution, and contributing to continuous improvement initiatives.
Key Responsibilities
- Participate in management of the Unit to deliver the work programme and encourage staff development.
- Prepare service billing and budget estimates, spending plans, financial analyses, forecasts, budget reports and management reporting.
- Analyse unit activities to deliver service offer evolution.
- Contribute to continuous improvement of practices and the design and aggregation of unit KPIs and activity reports.
- Promote excellence and contribute to improving effectiveness, efficiency and management excellence in the Service.
- Deputise for the Head of Unit, as required.
- Assist with other role-related tasks, as required.
- Assure cost-effective, high-quality mail and print services.
- Standardise processes and ensure high user-satisfaction levels.
- Contribute to the evolution of the service offer, incorporating new solutions and working practices.
- Participate in management of relations with external suppliers and procurement exercises.
- Establish and manage contracts to deliver efficient, value for money services.
Required Experience
- At least three years of experience in a professional client service environment, providing client-facing services at scale in a complex business and/or international environment.
- Experience in project management.
- Experience in building, developing and leading high-performing teams.
- Vendor management experience would be preferable.
- Experience in analysing support activities, identifying trends, proposing and implementing remedial solutions, and contributing to continuous improvement initiatives.
- Proven experience drafting and maintaining bilingual English/French documentation including procedures and material for users.
- Professional experience in an international and/or cross-cultural setting would be preferable.
Qualifications
- An advanced university degree in business administration, information management or a related discipline, or equivalent practical experience.
- Professional certification in relevant disciplines would be an advantage.
