Overview
The Deduplication Platform System Coordinator is responsible for the day-to-day operation, maintenance, and development of a centralized deduplication platform. The role ensures secure hosting, optimal performance, timely troubleshooting, and coordination with technical teams and partners.
Key Responsibilities
- Serve as the primary technical focal point for the Yemen deduplication platform.
- Manage system configuration, hosting environment (e.g., Amazon Web Services), and access controls.
- Ensure compliance with Yemen CMWG De-Duplication Steering Committee and UNHCR data protection standards.
- Coordinate with partner organizations on system integration, onboarding, and troubleshooting.
- Support enhancements, testing, performance optimization, and technical documentation.
- Maintain day-to-day system operations and environment health checks.
- Monitor system performance, conduct backups, and ensure rapid issue resolution.
- Manage releases, patches, upgrades, and integration with partner applications.
- Maintain and implement disaster recovery and business continuity procedures.
- Enforce security protocols, identity access management, and role-based permissions.
- Ensure adherence to Yemen CMWG De-Duplication Steering Committee and UNHCR policies and data protection frameworks.
- Log and monitor access and system transactions to detect security anomalies.
- Serve as liaison between field users, partners, and UNHCR HQ technical units.
- Provide Tier 2+ support to users and coordinate with developers for defect resolution.
- Draft and maintain user guides, SOPs, and technical documentation.
- Lead testing cycles (UAT, regression) for new modules or updates.
- Contribute to roadmap planning and continuous improvement initiatives.
- Track system usage metrics and report on performance and functionality needs.
- Conduct system orientation/training for operational and partner staff.
- Support onboarding of new entities and manage user provisioning.
- Support data governance structures and change management processes.
- Ensure alignment with interoperability standards set by inter-agency agreements.
Required Experience
- Minimum 3–5 years (grade dependent) in system administration, DevOps, or platform management.
- Experience with cloud infrastructure (AWS preferred) and containerized environments.
- Experience with sensitive personal data systems.
Qualifications
• Bachelor’s degree in computer science, Information Systems, Software Engineering, or related field (Master’s preferred).
