Overview
Responsible for the configuration, implementation, and maintenance of all IT technologies, focusing on efficient setup, maintenance, and administration of DRC hardware, software, and local networks. Ensures accessible and high-quality IT support and training to users.
Key Responsibilities
- Provide ICT technical support services to end-users.
- Act as primary focal person for IT related issues and concerns.
- Ensure user support (Help Desk) and advice on ICT related matters.
- Troubleshoot, resolve, and keep reported records of users' problems & solutions offered.
- Ensure compliant image installation of OS on computers.
- Install and configure the ICT infrastructure (hardware, software, telecommunications) and information systems.
- Install, configure, and maintain security for LAN/WAN, Firewall, Internet, wireless, and remote access services.
- Look into connectivity solutions for countries of concern and advise accordingly.
- Analyze local requirements and update HQ on the systems used.
- Implementation of global systems and applications.
- Provide on-call/remote technical support.
- Provide induction and User Guide packages for newly joining staff.
- Provision of technical setup for meetings.
- Coordination with service providers including ISP and liaison as necessary.
- ICT Tracking equipment and asset management including liquidation.
- Implement new software systems, and undertake upgrades of existing systems.
- Periodic checks to field offices to provide IT support and trainings.
- Ensure proper IT focal points system at field level and provide remote support whenever possible.
- Analyze local IT solutions, practices and requirements and relaying to DRC HQ IT.
- Recommend Information Technology strategies, policies, and procedures.
- Collaborate with the line Manager to have an overview of resources, manage IT needs, and set targets.
- Ensure DRC IT policies are adhered and in place.
- Timely notify management of IT needs and requirements, assist in procurement of ICT goods and services.
- Implement new software systems/solutions and undertake upgrades of local systems.
- Work on documentation, and implementation of various local systems.
- Implement the ICT component of the business continuity and disaster recovery plans.
- Support users in Dynamics (DRC’s ERP Software) as super user.
- Stay current with technology changes, applicable systems, and industry trends.
- Transfer of necessary knowledge to the staff to increase the broader understanding of Information Technologies potential.
- Analyze and document user requirements and manage the design, development and implementation of required systems and applications.
- Provide specialized knowledge and operational know-how within a specific discipline.
- Be part of Global ICT Support when required.
- On request, perform any other additional duties assigned by the supervisors.
Required Experience
- Minimum of 5 years’ experience working with computer, network administration with end user support
- Minimum of 5 years’ experience working with INGOs in similar role
Qualifications
• At least bachelor’s degree in computer sciences or other closely related engineering/science fields, or a first university degree with relevant combination of academic and professional qualifications.
