Overview
The Operation & Maintenance (O&M) Technician provides and manages secure, reliable, and redundant Communications and Information Systems (CIS) and Services, including information security, to support command and control functions.
Key Responsibilities
- Documents and audits CIS installations in KFOR remote sites.
- Manages physical environment of CIS infrastructure.
- Cooperates with and provides assistance to CIS support staff in installing and servicing CIS assets.
- Undertakes routine installations and de-installations of end user hardware and/or software.
- Performs troubleshooting of existing CIS support.
- Performs cable patching between patch panels and switch port, labelling of existing cables.
- Provides assistance to cable team in troubleshooting cable related incidents, installing and repairing cabling.
- Assists the preparation of maintenance plans.
- May be required to deploy on operational tasks or undertake operational TDY assignments.
- May be required to perform similar duties elsewhere within the organisation.
- Performs other related duties as directed.
- May be included in network and system watch-keeping shift.
Required Experience
- Two years hands on experience in installing, managing and troubleshooting of Microsoft Windows based client systems connected to enterprise network.
- Basic knowledge in networking, familiarity of OSI model, network topologies, IP addressing.
- Familiarity with widely used Copper and Optical Fiber Cabling used in data communication and ability to distinguish the types of fiber optic cables and interface types.
- Experience on rack mounted uninterrupted power supplies.
- Related field experience in operation, administration and maintenance of digital and IP based telecommunication devices.
- Four year experience in Windows client operating systems, office applications, etc. (Desirable)
- Working knowledge of crypto material and usage of security classifications. (Desirable)
- Working knowledge on phone systems installation and troubleshooting. (Desirable)
- Working knowledge on satellite communication equipment. (Desirable)
- Knowledge about Video Tele Conferencing Equipment. (Desirable)
- Experience in an international organization in an IT support role. (Desirable)
Qualifications
- College degree or two year post-secondary vocational education in Information and Communication Technology or related fields.
- Advanced training in information systems and data communications related subjects. (Desirable)
- Completion of Windows Operating System Fundamentals Course. (Desirable)
