BENEFITS ASSISTANT, G5

Overview

Provides information to participants and retirees on participation, entitlements, and benefits. Calculates estimates of future benefit options and processes administrative actions related to Fund participation.

Key Responsibilities

• Provides information on participation, entitlements, and benefits.
• Routes requests to other services and follows up for resolution.
• Drafts routine correspondence and prepares pension certificates.
• Undertakes research to provide accurate information.
• Answers client questions in person, by phone, virtual meeting, or in writing.
• Initiates administrative actions for status changes.
• Calculates estimates of future benefit options and under the Pension Adjustment System.
• Reviews documentation for eligibility and effective dates.
• Reviews Certificate of Entitlement signatures.
• Participates in standardization of procedures and texts.
• Participates in training activities and prepares training material.
• Processes and audits administrative actions for Fund participation.
• Assists with data collection, analysis, and report preparation.
• Assists with visualizations and updating information material.

Required Experience

A minimum of five (5) years of progressively responsible experience in employee benefits administration or related area is required. The minimum years of relevant experience is reduced to three (3) for candidates who possess a first-level university degree or higher. At least two (2) years of experience in client services in the United Nations Common System is desirable. Proven two (2) years of work experience in a pension fund in the area of client servicing or processing entitlements is desirable. At least two (2) years of experience in using an ERP system such as IPAS is desirable. Experience in analyzing and presenting data using MS Excel and MS Office is desirable. A minimum of one (1) year of experience in data analytics or related area is desirable.

Qualifications

High school diploma or equivalent.

Other Details