Overview
The Communications Assistant will be responsible for managing guided-tour operations, ensuring a high-standard visitor experience, and supporting data collection and information material updates.
Key Responsibilities
- Direct the end-to-end flow of guided-tour operations by creating daily and weekly schedules, managing daily logistics, and making real-time adjustments.
- Provide operational guidelines, address interpersonal issues, and deliver daily briefings.
- Act as the central point of contact for all types of visitors, managing complex inquiries and resolving grievances.
- Ensure all visitors receive a high-standard experience by monitoring guide performance and enforcing adherence to organizational rules.
- Oversee the execution of high-priority assignments, including VIP visits and special request tours.
- Support the collection of visitor feedback to collaborate with the Marketing team on product improvements.
- Manages the digital and manual systems interfacing with visitors, including the distribution, collection, and maintenance of specialized tour equipment.
- Acts as a critical cross-functional liaison with IT, FMS and security teams.
- Executes additional specialized assignments to support the evolving needs of the Visitors Centre.
- Assists with the collection and analysis of data as well as preparation of data presentations and reports.
- Assists with visualizations and updating information material such as web pages or brochures.
- Performs other duties as assigned.
Required Experience
A minimum of seven (7) years of experience as a tour guide coordinator, in communication, journalism, public information, marketing, tourism and hospitality, or in a related field is required. The minimum years of relevant experience is reduced to five (5) years for candidates who possess a first-level university degree or higher. Knowledge of strategic communications principles and practices is desirable. Knowledge of risks to information integrity - misinformation, disinformation, hate speech, and threats in fragile, post conflict, and crisis environments; presentation skills, communication skills, storytelling ability, audience adaptation and critical thinking is desirable. 1 year or more of experience in data analytics or a related area is desirable.
Qualifications
High school diploma is required. Education in history, political science, international relations, tourism and hospitality, communication, journalism, heritage studies, cultural studies, marketing, public or business administration, will be advantageous or desirable.
