Overview
The Quality Management Expert will be seconded to NMAC to support the development and operationalization of a nationally owned, IMAS-aligned Quality Management System for humanitarian mine action in Syria. The role focuses on institutional capacity building, including establishing structured systems, procedures, and oversight mechanisms.
Key Responsibilities
- Conduct a comprehensive quality management and HMA systems gap analysis.
- Strengthen SNMAC’s technical oversight and non-conformity management mechanisms.
- Draft and revise: National QM policy framework, QA and QC SOPs, accreditation and re-accreditation frameworks, post-clearance inspection procedures, internal audit mechanisms, corrective and preventive action (CAPA) procedures, non-conformity classification and escalation processes, develop standardized QA/QC documentation templates and digital tracking tools.
- Support development of Key Performance Indicators (KPIs) for national mine action quality oversight.
- Align national QM systems with IMAS and relevant national technical standards.
- Support development of QM NMAS.
- Liaise with GICHD, Mine Action Area of Responsibility, UNMAS and other HMA actors to coordinate activities and share information.
- Strengthening integration between QA/QC findings and IMSMA or national IM systems.
- Development of data-driven quality monitoring dashboards.
- Provide structured mentoring and on-the-job coaching to SNMAC (QM) staff.
- Develop and help initiating a sustainability roadmap to ensure full internalization and operationalization of systems and tools beyond this assignment.
- Complement DRC’s existing QM training and broader HMA capacity development plan.
Required Experience
- Min. 5 years EOD 3+ qualification or higher with operational experience.
- MMC/BAC with operational / management experience. Min 5 years.
- NTS/EORE with operational / management experience. Min 5 years.
- Past work in challenging environments. Min 5 years.
- Proficient in use of MS office and comms applications.
- Extensive experience in Quality Management systems in mine action.
- Demonstrated experience in IMAS implementation and national standards development.
- Proven experience in accreditation, QA, QC, and audit systems.
- Prior experience supporting or advising National Mine Action Authorities.
- Experience in survey (NTS/TS), clearance, and land release methodologies.
- Experience in developing SOPs and institutional frameworks.
- Strong institutional capacity-building skills.
- Diplomatic engagement and stakeholder management.
- Ability to translate technical standards into practical systems.
- Excellent mentoring and coaching skills.
Qualifications
- IMAS EOD Level 3+ (all 6 modules)
- IMAS IEDD L3+ qualified
- NTS/EORE certificates
- MMC/BAC certificates
- QM in Mine Action certificate
- Training of Trainers Certificate
- IM experience (desirable)
- Degree level education (an advantage)
- Driving license
