Overview
The Operations Manager (OM) ensures the highest technical standards are achieved and maintained in Humanitarian Mine Action (HMA) and that DRC works in line with International Mine Action Standards (IMAS), National Mine Action Standards (NMAS) and DRC’s own HMA standard operating procedures (SOPs) and global guidelines.
Key Responsibilities
- Leading and line managing staff (including people planning, development, performance management, appraisal and well-being)
- Technically supervising and line managing specific key managerial positions on current HMA projects
- Leading the planning and monitoring of technical training, and capacity and competence building of DRC operations employees
- Supporting and advising the Head of HMA in operational matters and ensure that accreditation of operations is achieved and maintained with authorities
- Maintaining and developing SOPs, approving technical workplans and other relevant training and operations documentation
- Provide technical inputs for procurements and support technical procurements
- Overseeing overall daily management and supervision of HMA clearance operations
- Provide technical input to proposals, reports and budget and activity forecasts
- Lead the planning, implementation and monitoring of operational aspects of programme delivery
- Provide feedback to the MEAL/ IM department on the adequacy of reporting tools for field use
- Ensuring that the highest technical standards are maintained in HMA
- Overseeing and evaluating all technical aspects of HMA activities
- Monitoring and analysing productivity achieved in order to identify recommendations for methods and practices to enhance productivity
- Maintain and supervise a robust quality management system that ensures regular monitoring of all activities
- Ensures that accidents, incidents and near misses are appropriately investigated
- Keeps up to date with emerging clearance and survey technology
- Providing technical management and authority for planning, monitoring and follow up of technical training support to technical HMA staff
- Providing capacity and competence building support to government stakeholders
- Building and reinforcing the operational capacities of Civil Society Organizations
- Contributing to the development of a professional collaborative relationship with national authorities and other agencies involved in mine action
- Represent DRC at external meetings and conferences pertaining to HMA policy, procedures, equipment and legislation
Required Experience
- At least 10 years of experience in humanitarian mine action
- Solid understanding of IMAS and NMAS compliance requirements
- Hands-on experience overseeing quality management systems in complex field environments
- At least 5 years of people management experience
- Proven management experience gained in a range of settings
- Experience with accreditation according to different country standards
- Proven record of training national staff and ability to train and mentor national counterparts
- Experience of working in conflict context
Qualifications
- IMAS EOD 3+ qualifications
- IEDD IMAS level 3+ or Search Advisor certification (Desirable)
