Overview
The consultant will ensure Global Fleet services are provided efficiently to country offices in the region and serve as the primary focal point for communication between clients and the Global Fleet team.
Key Responsibilities
- Ensure Global Fleet services are provided efficiently to country offices in the region.
- Serve as the primary focal point for communication between current and prospective clients and the Global Fleet team.
- Develop and maintain strong relationships with Country Offices, Regional Bureau, and external partners.
- Support customer engagement initiatives, including onboarding, capacity-strengthening, and feedback mechanisms.
- Prospect and develop new customer relationships to promote Fleet’s service offerings.
- Contribute to the design and development of new services and partnerships.
- Collaborate with technical and operational teams to streamline workflows and enhance coordination.
- Ensure the accuracy, reliability, and usability of the Global Fleet Portal.
- Contribute to efforts to enhance customer service procedures and tools through digitalization.
- Support the implementation of customer engagement strategies and performance monitoring tools.
- Contribute to change management and communication efforts to embed a client-centric culture.
- Support reporting, visibility, and knowledge-sharing initiatives.
Required Experience
Minimum of four (4) years of progressively responsible experience in fleet or workshop management, logistics, procurement, supply chain, or related fields. Experience in customer service, stakeholder engagement, or business development within a humanitarian or operational context is an asset. Field experience, preferably in complex emergency settings, managing fleets and workshops, is desirable.
Qualifications
Advanced University degree (Master’s or equivalent) in Logistics, Supply Chain Management, International Relations, or related fields.
