Overview
Provide administrative and technical support across key backend functions including financial processing, data management, and supporter care to enable the Individual Resource Mobilization Lead to focus on strategic priorities.
Key Responsibilities
- Process, track, and record financial contributions.
- Support the reconciliation of transaction data.
- Identify, investigate, and flag discrepancies or failed transactions.
- Maintain organized documentation of transactions.
- Liaise with Finance and relevant external vendors or platform providers.
- Perform supporter data entry, cleaning, validation, and updates.
- Ensure consistency and accuracy of supporter records.
- Support data imports, exports, and segmentation.
- Maintain strong data hygiene practices.
- Assist in troubleshooting basic data or system issues.
- Manage timely supporter acknowledgments.
- Respond to supporter inquiries and service requests.
- Track and follow up on supporter feedback or complaints.
- Support implementation of supporter retention and stewardship activities.
- Maintain records of supporter communications.
- Support backend setup for campaigns.
- Prepare routine operational reports.
- Assist in documenting standard operating procedures (SOPs) and workflows.
- Contribute to process improvements.
Required Experience
- Minimum 1-2 years of relevant professional experience.
- Experience in administrative, operations, data management, or resource mobilization support roles.
- Experience working with databases, CRMs, or digital platforms.
- Experience in NGOs, resource mobilization, or customer/supporter service is an asset.
Qualifications
Bachelor's degree in Business Administration, Finance, Information Systems, Marketing, or a related field.
