Overview
The Protection Associate (Assessments and Referrals) assists in the implementation of pre-departure activities, supporting the collection and processing of migrants’ information to facilitate their return and reintegration.
Key Responsibilities
- Receive and process referrals from multiple entry points.
- Conduct AVM screening activities for all received and referred migrants.
- Categorize cases into Assisted Voluntary Return (AVR) or Assistance to Vulnerable Migrants (AVM).
- Input and update assessments in MiMOSA with complete supporting documentation.
- Review and verify paperwork for single-headed families.
- Refer cases promptly and correctly to relevant IOM units or external partners.
- Support timely and accurate follow-up on all referred cases using MiMOSA’s reporting functions.
- Arrange with the AVM unit for clearance of vulnerable cases prior to handover.
- Support the handover of all travel-ready cases to the VHR Pre-Departure Case Management Team.
- Conduct field missions to embassies, detention centers and other locations as required.
- Maintain comprehensive and up-to-date case records.
- Maintain adherence to protection principles, confidentiality, and dignity.
- Participate in joint information sessions with migrants.
- Follow the nationality-specific information-sharing requirements.
- Keep track of all cases who have been provided information jointly with UNHCR.
- Upload all records, signed forms, and requirements are uploaded to MiMOSA for each case.
- Conduct routine checks of cases prior to Travel Ready status.
- Support quality checks prior to handed over of travel-ready cases.
- Support the handling and documentation of no-show cases.
- Contribute to daily and weekly reporting.
- Perform other duties as assigned.
Required Experience
- Bachelor’s degree with three years of relevant professional experience; OR
- High school diploma with at least five years of relevant working experience.
- Previous working experience with NGOs or international organizations is an advantage.
- Demonstrate accuracy in handling and reporting data.
- Strong computer skills.
Qualifications
- Bachelor’s degree in political or social sciences, Development Studies, Human Rights, International Relations, Law or a related field from an accredited academic institution; OR
- High school diploma.
