Overview
Serves as a resource person and benefit system specialist within the Operations Section of the United Nations Joint Staff Pension Fund. Responsible for analyzing and resolving complex benefit cases and providing guidance on pension participation and benefit entitlements.
Key Responsibilities
- Provides information and advice on complex benefit cases.
- Assists in monitoring beneficiary eligibility and fraud prevention.
- Prepares responses to inquiries regarding Regulations, Rules, and Pension Adjustment System.
- Prepares periodic and ad-hoc circulars to member organizations.
- Participates in preparing benefit determination examples for programming.
- Provides technical assistance for electronic data collection and pension record maintenance.
- Guides Benefits Assistants and ensures accurate client information.
- Assists in monitoring programme of work and audit observations.
- Suggests/drafts changes to processes and systems.
- Drafts/Updates/Revises procedures and administrative documents.
- Serves as a subject matter expert on system issues/enhancements.
- Assists in developing training materials.
- Serves as focal point for complex exceptions.
- Provides on-the-job training to colleagues.
- Deputizes for Benefit Officer/Section Chief.
- Assists with data collection, analysis, and report preparation.
- Assists with visualizations and updating information material.
Required Experience
- A minimum of ten years of experience in employee benefits administration or related area is required. The minimum years of relevant experience is reduced to eight years for candidates who possess a first-level university degree or higher.
- One (1) year of experience leading streamlining exercises or projects is desirable.
- One (1) year of experience developing and holding training sessions is desirable.
- One (1) year or more of experience in data analytics or related area is desirable.
Qualifications
High school diploma or equivalent.
