Overview
The Protection Officer - GBV Case Management Supervisor will ensure the quality and effectiveness of GBV case management services, strengthen the technical capacity of the case management team, and promote staff well-being.
Key Responsibilities
- Provide ongoing technical guidance and mentorship to GBV caseworkers and PCM Assistants/Officers.
- Promote staff well-being by creating a supportive environment and facilitating regular debriefings.
- Conduct individual supervision sessions with each GBV caseworker and PCM officers/Assistant on a weekly basis.
- Facilitate bi-weekly case management team meetings.
- Perform a thorough review of case files on a bi-weekly basis.
- Conduct regular capacity assessments of GBV caseworkers and PCM Officers/Assistants.
- Develop monthly supervision plans in collaboration with each caseworker.
- Monitor the quality and consistency of data entry into systems.
- Provide direct supervision and mentoring to case management staff.
- Identify training needs and develop capacity-building plans for staff and volunteers.
- Deliver training sessions, coaching, and on-the-job support.
- Provide direct case management support for complex, high-risk, or sensitive cases.
- Ensure that all interventions uphold the safety, dignity, and confidentiality of survivors.
- Undertake any other protection-related tasks as assigned.
- Ensure the maintenance and regular update of case management database and other relevant trackers.
- Responsible for entering client data on the DRC Case Management IM system or excel forms.
- Ensure all case management relevant materials are procured in timely and quality, and ensure proper utilization.
- Responsible to compile case management weekly/monthly and annually reports.
Required Experience
Minimum of 3 years of experience in GBV and Protection Case Management preferably with an international humanitarian organization, of which at least two years in case supervisory role. Field experience in emergency context is highly desirable.
Qualifications
University degree in social work, Sociology, Psychology, law or other relevant field from a recognized institution.
