Overview
Support the continued development and delivery of business services and adoption of corporate IDM solutions by providing direct support to Country Offices to design business processes, implement assurance controls and standard operating procedures related to IDM & Delivery.
Key Responsibilities
- Lead the elaboration, validation and documentation of high-level business requirements, functional and non-functional specifications and designs of business processes related to registration, verification, assistance instrument tracking and enrolments, assistance distribution and reconciliation.
- Lead the development, packaging and scale up of IDM & Delivery global services.
- Provide advice and support to Country Offices related to standard operating procedures, best practices and available tools and services.
- Engage with Country Offices and regional counterparts in the design and setup of digital roadmaps for operational systems for IDM delivery.
- Lead assessments of corporate capabilities and field practices related to IDM delivery processes.
- Develop IDM guidance, Standard Operating Procedures (SOPs) and assurance controls.
- Coordinate with WFP TEC Division, Programme Monitoring and Reporting, IDM Norms and Standards teams and other relevant Supply Chain units.
- Guide the prioritisation of new features, product roadmaps and change requests for corporate systems.
- Agree on deliverables and lead the delivery of IDM & Delivery services.
- Perform root-cause analysis of structural CO issues related to IDM, delivery and reconciliation.
- Deploy on mission to provide field support and deliver trainings.
Required Experience
5 years or more of relevant progressive work experience in humanitarian or private sector. WFP or other humanitarian field experience, including expertise in setting up IDM delivery processes in diverse field contexts is required. Proven experience in Agile development methodologies and collaborating with technical teams to deliver field solutions. Deep knowledge of the IDM ecosystem including SCOPE, PIT and SRA.
Qualifications
University Degree in International Development Studies, Economics, Computer Systems Engineering, Business Administration, or related field.
