Business Transformation Officer NOC Head of TEC

Overview

Provide strategic leadership and oversight of the WFP Egypt Country Office IT function, ensuring effective delivery, management, and continuous improvement of IT services, systems, and infrastructure. Lead the Country Office's digital transformation agenda and technology governance.

Key Responsibilities

• Support the development of functional work plans.
• Continuously improve guidelines, processes and procedures of Business Relationship Management, Business Analysis and IT Project Management functions.
• Build and nurture relationships with business counterparts.
• Participate in identifying business needs and propose new or improved systems, tools and processes.
• Manage business expectations and oversee success of solutions.
• Propose change and continuous operational improvement.
• Communicate business objectives, requirements and process flows.
• Test and perform in-depth analysis of IT solutions.
• Manage estimates, business cases, planning, and risk identification.
• Manage a team of staff, providing coaching, training and guidance.
• Provide strategic leadership of the Technology function (TEC) at Country Office level.
• Serve as the principal advisor to senior management on digital transformation.
• Act as TEC representative accountable for the management and provision of IT operations services and corporate solutions provision.
• Lead the design and execution of the Country Office Digital Transformation roadmap.
• Establish and enforce IT governance, risk management, and compliance frameworks.
• Oversee end-to-end IT service delivery and operations.
• Support and oversee IT solutions related to programme-critical systems and data.
• Strengthen engagement with government entities, partners, and regulators.
• Participate in the development of plans, budgets and policies, and lead the deployment of IT/TC systems.
• Lead the maintenance management of IT/TC systems and networks.
• Lead and motivate the TEC team, monitoring performance, providing coaching, training and guidance.

Required Experience

Minimum eight (8) years of progressively responsible professional experience in information technology, digital transformation, business systems, or a related field. Experience effectively managing IT projects and supervising teams. Experience analyzing and translating user requirements into new business processes, systems, and applications. Experience overseeing IT operations and infrastructure, ensuring service reliability and alignment with organizational needs. Experience leading teams and providing strategic direction, coaching, and performance management. Experience contributing to the development of business cases, prioritization of initiatives, and delivery of solutions within agreed time, cost, and quality parameters. Experience leading complex IT programmes, projects, and portfolios, including business case development, prioritization, and benefits realization. Experience engaging senior internal and external stakeholders, including government entities, partners, and donors, and translating technology investments into business value. Experience defining and executing digital transformation strategies, aligning technology investments with business and programme priorities.

Qualifications

Advanced university degree in Computer Science, Information Technology, Information Systems, Engineering, Innovation and Technology Management, or another relevant field; or a First University degree with additional years of relevant professional experience and/or training.

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