IT Operations Associate, SC6, Juba - South Sudan

Overview

The IT Operations Associate will support the delivery, maintenance, and optimization of LAN and WAN infrastructure and voice/data connectivity services at the WFP Country Office in Juba. The role contributes to ensuring reliable, secure, and high-performance network services.

Key Responsibilities

• Support the installation, configuration, and maintenance of LAN/WAN infrastructure.
• Monitor, troubleshoot, and resolve network connectivity issues.
• Assist in the deployment, configuration, and support of WAN and SDWAN solutions.
• Maintain and support internet connectivity services.
• Configure and manage IP addressing schemes, VLANs, and network segmentation.
• Support the implementation and administration of voice systems.
• Assist in the configuration and management of network security infrastructure.
• Provide second-level technical support for network and connectivity-related incidents.
• Maintain accurate and up-to-date technical documentation.
• Contribute to infrastructure upgrades, new deployments, and innovation initiatives.
• Support procurement processes by contributing to technical specifications and evaluations.
• Occasionally travel to field offices to support infrastructure installation.
• Perform other related duties as required.

Required Experience

At least six years of professional experience in the field of Information Technology and telecommunications, including hands-on experience in LAN/WAN/network administration, connectivity management, and technical support in operational environments. Experience in IT service delivery & user support, network troubleshooting, and implementation of IT infrastructure projects is required.

Qualifications

High school and technical certificate in the relevant field is required. First university degree in Electronic or Communications Engineering, Computer Science or Information Technology is desirable. VSAT, ITIL, Telephony, Radio Communication, Satellite telecommunication and Ms Windows and Computer networking certifications are required. Cisco networking and security certifications is a requirement. GVF certification is an added advantage. ITIL certification is a desirable. Practical knowledge of workflow and business process automation, and Low-Code No-Code technologies will be an added advantage.

Other Details