Overview
Provide support for the operation, maintenance, and development of the ICT solution for queue management at IABCPs, known as “eQueue” system.
Key Responsibilities
- Provide full-fledged support to the uninterruptable operation of the ICT solution for queue management at IABCPs (“eQueue” system), its regular maintenance and development in line with the applicable national legislative framework.
- Analyze business processes in the field of international automobile transportation of passengers and cargo, cross-border movement of persons and cargo, customs and border control and the relevant legal and regulatory framework.
- Collect analytical data for maintenance, enhancement and expansion of functionality of the eQueue system.
- Develop optimized models and enhanced business processes for organization of queue in the eQueue system.
- Model interfaces and interactive forms, develop user stories.
- Maintain the project backlog.
- Develop the project documentation including technical requirements, terms of reference and technical specifications for enhancement of the eQueue systems mobile app and website.
- Maintain regular communication with government agencies, contractors, project partners, businesses, end users and other key stakeholders involved to ensure clarification of stakeholders’ requirements.
- Submit to IOM internal monthly reports on the work done, including narrative reports and financial estimations where applicable, as well as proposals, forecasts and estimations for the next reporting period.
- Perform other tasks as required.
Required Experience
- More than four years of managerial experience in IT, including experience in business process digitalization.
- Experience in business process analysis and modelling, writing technical documentation, developing terms of references, technical requirements and specifications for ICT products (UML, BPMN diagramming; docs creation (SRS, SVS, Roadmap, etc.).
Qualifications
Bachelor of Science degree in a relevant field
