Overview
The Movement Control Assistant (Airport Immigration Support) role involves processing passengers, baggage, cargo, and travel documentation, and coordinating with various airport authorities to ensure compliant and efficient travel operations.
Key Responsibilities
- Accurate and compliant processing of passengers, baggage, cargo, and travel documentation.
- Effective coordination between UNSMIL, airport authorities, immigration officials, customs representatives, and service providers.
- High-quality passenger support and customer service.
- Accurate passenger, cargo, and operational records.
- Timely submission of weekly shift performance summaries.
- Consolidated, reviewed, and quality-checked incident reports.
- Weekly summary reports reflecting incidents, setbacks, operational challenges, and corresponding observations.
- Document Verification: Prepare flight documents, passenger manifest, boarding passes, waiver sheet for non-UN passengers, baggage tags, cargo check passports, visas, and other travel documents.
- Ensure travelers are compliant with entry requirements.
- Work closely with immigration officers, customs officials, and other airport personnel.
- Communicate effectively to ensure a smooth operation.
- Address and resolve issues that may arise during the immigration process.
- Provide support in case of emergencies or irregularities.
- Maintain accurate records of passenger interactions.
- Perform Check-in passengers & their luggage against passenger manifest & ensure that accompanied baggage is weighed measured.
- Use advanced systems to scan documents, check databases, and track traveler movements.
- Assist passengers, check-in and support Staff members in the terminal for UNSMIL/commercial flights.
- Provide customer service by answering questions, providing directions, and assisting travelers.
- Supervise / coordinate work of aircraft loaders/ contractors if required.
- Compile passenger and cargo manifests and submit them to supervisor for verification.
Required Experience
A minimum of three (3) years of progressively responsible experience in movement control related services or general experience in the field of transport, travel related, or logistic fields or administration is required. The number years of relevant experience is reduced to 1 for candidates who possess a first-level university degree or higher. Experience working with Microsoft applications (Word, Excel, Access) is required.
Qualifications
High school or equivalent diploma is required.
