Associate IT Officer (Videoconference Engineering)

Overview

The Associate IT Officer (Videoconference Engineering) will oversee the engineering aspects of conference room solutions, ensuring seamless integration and optimal performance of collaboration platforms. The role involves designing, implementing, and managing technical infrastructure, troubleshooting issues, and enhancing the videoconferencing experience.

Key Responsibilities

• Play a technical role in the engineering of meeting room solutions, identification, analysis, and resolution of technical issues in all areas of videoconferencing and network.
• Coordinate with clients and vendors to resolve technical issues, improve processes and preventive maintenance activities.
• Build an environment for evaluation, testing and overseeing the deployment of hardware, software, and system updates.
• Oversee and coordinate projects and resolve top technical issues each week.
• Be on the lookout for new tools and technologies which can be validated and deployed for improving the client experience.

Required Experience

At least 5 years work experience in providing solution design, leading implementation and operational management of videoconferencing systems for an enterprise comprised of meeting rooms, MS TEAMS subscription, Zoom and integration of various solutions. Experience with Unified Communications integration, Cloud-based Video/Voice solutions, integration with Cloud solutions is preferred. Experience working with Teams administration, Zoom administration, AI, Automation, PowerShell, Python, Active Directory a big plus.

Qualifications

Bachelor's Degree in Computer Science, Information Systems/Technology, Engineering, or related fields. Preferably with certification and training in Project Management, ITIL, Unified Communications and AI.

Other Details