Overview
The Associate IT Officer (Organizational Resilience) will contribute to the analysis, evaluation, and continuous improvement of IT resiliency, business continuity, and disaster recovery capabilities.
Key Responsibilities
- Analyze IT resiliency activities, including disaster recovery (DR) tests and scenario-based exercises.
- Track completion of resiliency-related deliverables across ITD teams.
- Support integration of resiliency requirements across applications, infrastructure, and user services.
- Support the conduct and maintenance of business continuity documents such as Business Impact Analysis (BIA), Risk Assessment (RA), Business Continuity Plans (BCP) and system recovery targets (RTO/RPO).
- Evaluate risks associated with technology disruptions, cyber incidents, third-party dependencies, and operational vulnerabilities.
- Analyze potential business impacts of disruption scenarios and recommend risk mitigation and recovery measures.
- Contribute to the development and enhancement of resilience frameworks, methodologies, and procedures.
- Provide coordination support during major IT incidents and crisis events.
- Assist in monitoring and reporting of IT incident response activities.
- Analyze major IT incidents, service disruptions, and recovery events to identify root causes, lessons learned, and resilience implications.
- Evaluate incident response and recovery performance against established policies, service targets, and resilience standards.
- Ensure alignment between IT resiliency and major IT incident response reporting & escalation requirements and processes.
- Analyze audit findings, self-assessments, and review outcomes, and recommend remediation priorities.
- Collaborate with ITD teams and business units to assess resilience requirements and ensure alignment with organizational objectives including documentation.
- Exercise sound judgment in balancing operational, risk, compliance, and business considerations when formulating recommendations.
Required Experience
At least 5 years of relevant professional experience in IT operations, IT service management, infrastructure support, IT resiliency, business continuity, disaster recovery, incident management, or cybersecurity operations.
Qualifications
Bachelor's degree in information technology, computer science, engineering, or related fields preferably with advanced training.
