E-Procurement System Officer

Médecins Sans Frontières - MSF
Argentina Buenos Aires, Argentina Australia Canberra, Australia Belgium Brussels, Belgium Brazil Brasilia, Brazil Canada Ottawa, Canada Chile Santiago, Chile China Beijing, China Taiwan Taipei, Taiwan Colombia Bogota, Colombia Czechia Prague, Czechia Denmark Copenhagen, Denmark Finland Helsinki, Finland France Paris, France Germany Berlin, Germany Greece Athens, Greece Hong Kong Hong Kong, Hong Kong India New Delhi, India Ireland Dublin, Ireland Italy Rome, Italy Japan Tokyo, Japan Kenya Nairobi, Kenya Lebanon Beirut, Lebanon Luxembourg Luxembourg, Luxembourg Mexico Mexico City, Mexico Netherlands Amsterdam, Netherlands New Zealand Wellington, New Zealand Norway Oslo, Norway Poland Warsaw, Poland Portugal Lisbon, Portugal Singapore Singapore, Singapore South Africa Pretoria, South Africa Spain Madrid, Spain Sweden Stockholm, Sweden Switzerland Bern, Switzerland United Kingdom London, United Kingdom United States Washington, United States Uruguay Montevideo, Uruguay

Staff Closes 09 Aug 2026 12 days left
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Overview

Support the effective rollout, adoption, and stabilization of the MSF e-Procurement Portal (MePP) by focusing on data migration, user support, training, documentation, and system quality.

Key Responsibilities
  • Support the roll-out of the e-procurement tool to new entities and user groups.
  • Assist in the preparation and execution of go-live and hypercare activities.
  • Support coordination with internal stakeholders and the software provider team.
  • Support the collection, cleaning, and migration of data (users, suppliers, contracts, basic system data).
  • Perform data checks to ensure completeness, consistency, and accuracy.
  • Build tools and processes to assess and improve data quality.
  • Monitor data quality after go-live and flag issues or inconsistencies.
  • Act as first-level support for users during the hypercare phase.
  • Answer user questions, troubleshoot basic issues, and log bugs or incidents.
  • Follow up on reported issues and coordinate with the software provider for resolution.
  • Support user onboarding, trainings, and system demos.
  • Maintain and simplify user documentation and guides (including translations).
  • Support testing, bug fixes, and ongoing system improvements.
  • Maintain the functional configuration guide.
Required Experience
  • Around 2–3 years of experience in an operational or support role within a complex organisation.
  • Experience supporting or participating in a system rollout, system support, or data migration (ERP, SRM, e-procurement, or similar tools).
  • Understanding of procurement or supply chain processes.
  • Experience working with an external service provider is a strong asset.
  • Previous experience in MSF or another NGO is an advantage.
Qualifications

Bachelor’s degree in business, procurement, supply chain, IT, or a related field, or equivalent professional experience.

Other Details
Languages Required
Fluent spoken and written English.
Languages Preferred
Good command of Spanish and/or French is a strong asset.
Contract Duration
12 months
Work Modality
Hybrid
Remuneration
MSF practice is to offer the C&B package current in the MSF entity establishing the contract.
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