E-Commerce and Platform Operations Lead

Overview

Leads the day-to-day e-commerce and platform operations for the ICAO Store, coordinating operational management of digital sales processes, including product information, storefront content, order-flow support, and platform administration.

Key Responsibilities

• Leads e-commerce and platform operations for the ICAO Store, including product setup, content optimization, and coordination with internal stakeholders.
• Manages product, catalogue, and storefront content operations, ensuring accuracy and timely updates.
• Manages order-flow processes, monitors operational issues, and supports alignment with finance-related processes.
• Supports customer service operations and escalation coordination for order-related issues.
• Leads e-commerce business requirements, operational readiness, and continuous improvement with relevant teams and external providers.
• Provides operational leadership, resource coordination, and reporting for e-commerce and platform activities.

Required Experience

A minimum of seven years' experience in e-commerce operations, customer service business administration, sales operations, digital content administration, or related operational support functions, preferably in a sales-oriented or customer-facing business environment. Proven experience within an eCommerce environment, specifically in a retail, business to customer (B2C) and / or business to business (B2B) model. Proven experience in managing products/services information, catalogue content, storefront content, or related operational workflows using an e-commerce platform. Experience coordinating operational processes involving internal stakeholders, customer service, product delivery, finance-related handoffs, technical teams, or external service providers.

Qualifications

High school diploma or equivalent is required. A Diploma of College Studies (DEC) or a first level university degree in administration, marketing, information systems, digital business or related field, is desirable. Additional training or certification in ecommerce, business administration digital operations, office automation, information systems or related field, is desirable.

Other Details