Overview
The IT Solution and Automation Assistant will support business teams in improving productivity through process automation and technical assistance for IT solution development, testing, implementation, maintenance, and user training. The role will also support the design, adoption, and sustainability of low-code/no-code solutions using Microsoft 365 and Power Platform.
Key Responsibilities
- Support the development, maintenance and enhancement of solutions using Microsoft 365 and Power Platform technologies.
- Engage with business units and Country Offices to identify opportunities for process improvement, digitization and automation.
- Assist in solution design, configuration, testing, troubleshooting and user acceptance activities.
- Maintain technical documentation, user guides, FAQs, solution registers and knowledge articles.
- Prepare and deliver user training, coaching and awareness sessions.
- Provide user support and issue triage for MS Power Platform solutions and Microsoft-based digital tools.
- Support development of dashboards, reports and analytical products.
Required Experience
- Minimum of 3 years of relevant professional experience in information technology, digital solutions, business applications, process automation or related areas.
- Experience designing, developing and supporting low-code/no-code business solutions using Microsoft 365 and Microsoft Power Platform is required.
- Experience with SharePoint Online, Power Apps, Power Automate, Power BI and Microsoft Forms is required.
- Experience supporting implementation and adoption of business applications across multiple stakeholders or user groups.
- Experience providing user support, troubleshooting, training and clear documentation for digital tools.
- Required Experience using Microsoft 365 tools, including SharePoint Online, Teams, Forms, Excel and related collaboration services.
- Experience developing or supporting low-code/no-code solutions using Power Apps, Power Automate and Power BI.
- Experience using Cloud platforms such as, AWS, Azure, Google cloud.
- Experience using DB management systems Such as PostgreSQL, MySQL, Microsoft SQL Server.
- Experience delivering user support, training, documentation and knowledge-sharing materials for digital tools.
- Strong Knowledge of API development and system integration.
- Desirable Experience with Dataverse, Power Pages, Power Platform administration or solution lifecycle management.
- Experience supporting digital transformation, change management, adoption monitoring or technology enablement initiatives.
- Experience developing dashboards, adoption reports and performance monitoring products using BI tools such as Power BI or Tableau.
- Knowledge of Microsoft Copilot Studio and experience creating Copilot agents, virtual assistants or AI-enabled workflows is a plus.
- Understanding of Generative AI use cases, prompt design and responsible AI principles is an asset.
- Familiarity with Agile ways of working and basic project coordination practices.
Qualifications
University degree in Computer Science, Computer Engineering, Information Systems, Business Information Systems, Information Technology, Data Analytics, or another relevant field.
