Overview
This internship offers hands-on experience in fundraising and refugee issues within UNHCR’s Individual Giving team, supporting donor relations and data management.
Key Responsibilities
- Support managing day to day Donor Care responding to donors' and supporters' correspondence across phone and email;
- Assisting routine communication with supporters, including e-mails, thank you letters, tax receipts;
- Supporting the colleagues in processing offline donations (such as via cheque or phone);
- Input and maintain accurate data on CRM;
- Support in daily communication with donors and supporters, as well as follow-up & monitoring of reactivation and retention programs;
- Liaise with PSP team to develop and update answers to frequently asked questions and high quality donor communication content;
- Support for admin tasks and cross projects as needed.
- Help the Database team with data entry and tracking UNHCR France & Monaco contacts in Salesforce database;
- Help ensuring effective data management processes in order to maintain data integrity by cleaning routines and highlighting anomalies;
- Update supporters’ details on a regular basis;
- Update and follow up on fundraising campaign performances;
- Provide support on reporting to PSP France team;
- Supporting the development of guidelines and procedures to ensure effective use of Salesforce and fundraising platforms.
Required Experience
Recent graduate (completed studies within two years of applying) or current student in graduate/undergraduate school program for a university or higher education facility accredited by UNESCO in the areas of business administration, data science, marketing or related field; Have completed at least two years of undergraduate studies in a field relevant or of interest of the work of the Organization.
Qualifications
Recent graduate (completed studies within two years of applying) or current student in graduate/undergraduate school program for a university or higher education facility accredited by UNESCO in the areas of business administration, data science, marketing or related field; Have completed at least two years of undergraduate studies in a field relevant or of interest of the work of the Organization.
