Overview
The role of an Agile Coach is to enable and coach teams and leaders in adopting and strengthening Agile ways of working, supporting transformation progress, and improving delivery outcomes.
Key Responsibilities
- Coach teams and leaders in adopting and strengthening Agile ways of working, including Scrum and Kanban.
- Facilitate working sessions, team workshops, and leadership discussions.
- Support teams in establishing effective backlog management, prioritization, and flow practices.
- Identify delivery bottlenecks and work with teams to implement improvements.
- Encourage a culture of continuous improvement.
- Support teams in defining clear roles, responsibilities, and ownership models.
- Help teams strengthen collaboration across functions.
- Facilitate structured conversations for teams to align on ways of working.
- Identify areas where organizational structures create barriers to teamwork and propose improvements.
- Support teams in effectively using enterprise delivery tools (e.g., Azure DevOps).
- Encourage consistent practices around backlog hygiene, workflow management, and delivery tracking.
- Help teams interpret delivery metrics and flow indicators.
- Contribute insights to leadership on delivery patterns and impediments.
- Partner with leaders and delivery teams to strengthen understanding of Agile principles.
- Facilitate retrospectives, learning sessions, and improvement workshops.
- Provide practical guidance and coaching to teams.
- Engage with stakeholders to build understanding of Agile ways of working.
- Communicate clearly with executive leadership and business partners on Agile practices.
- Help translate Agile frameworks into mission-oriented narratives.
- Support leaders in understanding how Agile adoption strengthens the institution’s ability to deliver outcomes.
- Foster open dialogue with stakeholders.
Required Experience
- Typically requires a Master's degree with 10 years of experience or a Bachelors degree with a minimum of 12 years of relevant experience, or equivalent combination of education and experience.
- Experience supporting IT operating model change, transformation enablement, and organizational change.
- Experience using delivery and planning tools (e.g., Azure DevOps or Jira).
Qualifications
SAFe Program Consultant (SPC) or equivalent Agile coaching certification; SAFe Product Owner/Product Manager (POPM) or similar product management certification; certifications in Scrum, Kanban, or enterprise Agile coaching (e.g., ICP-ACC, ICP-ENT, CSM/CSPO or equivalent); Design Thinking / Human-Centered Design; and Prosci Certified Change Practitioner (PCCP) or comparable change enablement certification.
