Overview
Support the safe and effective daily functioning of the Centre by assisting with beneficiary reception, identification and referral of needs, and ensuring communication and adherence to principles.
Key Responsibilities
- Ensure a continuous, reassuring and professional presence in the Centre during assigned shifts.
- Assist beneficiaries with daily needs, including food and sanitation.
- Identify beneficiaries requiring medical attention and inform the medical team.
- Support beneficiaries with reduced mobility or medical vulnerability.
- Assist dependent beneficiaries with activities of daily living and personal hygiene.
- Follow instructions from the medical team and support care plan implementation.
- Accompany medical cases to public hospitals.
- Conduct regular rounds to identify operational problems, safety concerns, medical needs, protection concerns or incidents.
- Support the daily organization of collective life in the Centre.
- Maintain and update attendance records and relevant daily registers.
- Ensure proper handover between shifts.
- Maintain respectful and professional communication with beneficiaries.
- Pay particular attention to beneficiaries with identified vulnerabilities or specific needs.
- Facilitate communication between beneficiaries and the IOM Medical team.
- Activate emergency procedures in case of medical emergency.
- Report any incident involving violence, threats, safeguarding concerns, protection risks, medical emergencies, disappearance or other serious concerns.
- Participate in Centre meetings, case-related coordination, briefings and training sessions.
Required Experience
Expérience professionnelle d’au moins 2 ans dans un rôle similaire, en contact avec des populations vulnérables ; Expérience dans des contextes d’accueil, centres sociaux ou de protection humanitaire est un atout ; Connaissance des principes de protection des migrants, de confidentialité et de la gestion de situations sensibles.
Qualifications
Secondary education required. Training or studies in social sciences, humanitarian action, healthcare, psychology, social work or another relevant field are an advantage
