Overview
The Community Contact Centre (CCC) operator aims to increase ICRC’s Accountability to the persons we serve by receiving questions, complaints and comments, sharing information on ICRC programs, and carrying out small surveys.
Key Responsibilities
- Respond to calls to understand caller concerns and address them or refer to specialists.
- Make calls to persons affected by conflict and violence to assess satisfaction with ICRC activities.
- Accurately record and maintain details of each call in the database.
- Follow up promptly on complaints and provide timely feedback.
- Follow up on cases referred to other departments.
- Contribute to the compilation of statistics and regular Community Contact Centre reports.
- Maintain a good understanding of ICRC’s activities around Nigeria.
- Carry out any other duties related to Accountability to Affected persons.
Required Experience
Minimum 2 years of professional experience in a similar position.
Qualifications
A university degree in a relevant field.
