Overview
The Guest House Assistant will ensure efficient operations and high guest satisfaction within the guesthouse, working under the supervision of the Administrative Assistant and guidance of the Senior Operations Officer.
Key Responsibilities
- Manage guest bookings, reservations, and inquiries.
- Monitor room occupancy and optimize revenue.
- Coordinate with housekeeping for room cleaning and preparation.
- Maintain accurate records of guest information, payments, and preferences.
- Conduct facility inspections and maintain maintenance records.
- Supervise and coordinate housekeeping activities.
- Collaborate on process improvements and operational efficiencies.
- Oversee service requests and distribute work.
- Monitor contracted service providers.
- Support purchasing of items and services.
- Prepare and support organizing events and receptions.
- Supervise outsourced staff and organize work plans.
- Prepare requisitions and ensure purchase orders are issued.
- Monitor performance of service providers.
- Perform other assigned tasks.
Required Experience
3 years of relevant experience. Direct experience in a similar area of work is highly desirable. Knowledge of WHO mandate and goals or experience in UN Organizations, international Institutions or NGOs is considered an asset.
Qualifications
Bachelor's degree in guest service or hospitality roles, preferably in a guesthouse or hotel setting.
