Overview
Provide transaction processing support for users in Kyiv and Zonal Offices, ensuring VISION related transactions are acted upon, reports are generated, and effective solutions are provided.
Tasks Summary
- Scrutinize and review VISION transaction requests for compliance with rules and procedures
- Process transactions in VISION accurately and timely
- Retrieve monitoring reports
- Support project roll outs and implementation of new processes
- Analyze problems, identify alternatives, test and recommend solutions
- Respond to requests/queries on transactions, track and monitor incidents
- Maintain link between Programme and Operations sections for Vision transactions
- File/archive relevant documents
- Provide metrics on Hub transactions and define training needs
- Facilitate training for staff and implementing partners on VISION and HACT
- Conduct orientation on VISION for newcomers
- Compile Frequently Asked Questions and maintain knowledge databases
Experience Requirements
- Six years of progressively responsible clerical or administrative work
- At least one year closely related to support of programme activities
- Preference for working experience with SAP or similar systems
- Bachelor’s degree may replace three years of related work experience
- Master’s degree may replace an additional two years
Qualification Requirements
- Completion of secondary education
- Preferably supplemented by technical or university courses in a field related to the work of the organization