Overview
The Protection Officer-Case Management is responsible for implementing DRC case management activities, providing direct client services, assessing needs, developing and implementing case management plans, and coordinating with stakeholders.
Tasks Summary
- Providing direct client services within the case management program.
- Directly managing assigned number of routine and some complex cases as per DRC standards and DRC forms/SOPs.
- Conducting intake interviews with individuals identified by the team during outreach work or referred by other agencies and opening a case if vulnerability criteria are met.
- Carrying out comprehensive protection risk assessments for each client after receiving their consent.
- Developing a tailored case plan with the client, based on the needs identified during the assessment.
- Providing continuous emotional support and establishing a relationship with the client and their families.
- Closing cases when the objectives in the case plan have been met and no further needs have been identified.
- Managing cases in an acceptable timeframe according to DRC case management SOPs.
- Taking the lead in conducting safe, timely and appropriate referrals in consultation with the referral focal point.
- Supporting the referral focal points and protection teams to ensure updated service mapping.
- Supporting the preparation of all procurement and administrative documents required for case management implementation.
- Being responsible for any logistical preparations related to the provision of assistance and related procurement processes.
- Proactively leading on consulting with the case management supervisor for technical support of complex cases and participating in debriefing sessions.
- Coordinating with supervisor on urgent protection or medical cases requiring expedited processing.
- Being responsible for accurately entering data of directly managed cases in DRC case management IM system (Activity Info) in a timely manner.
- Ensuring data protection and confidentiality of information is always maintained.
- Assisting in onboarding and delivering inductions/training on the case management program for newly hired staff.
- Participating in internal case conferences/technical review of cases, team meetings, trainings and workshops.
- Documenting all general protection activities as per DRC and donor reporting regulations and transmitting these on a weekly basis to the Team Lead.
- Monitoring protection concerns by conducting interviews in target locations.
- Ensuring that the interviews are submitted on KOBO in English and that the information submitted is complete, accurate, and of high quality.
- Being proactive in reporting to the Protection TL and Protection Manager any new observed protection risks and trends in targeted communities.
- Being responsible for supporting coordination at the district and community level with relevant stakeholders.
- Actively participating in weekly protection team meetings and highlighting protection concerns and operational challenges.
- Any other tasks.
Experience Requirements
- 1-2 years of experience in protection case management with INGOs/NGOs or the UN.
- Ability to handle multiple tasks, proven self-initiative and problem-solving abilities.
- Prior experience in case management is an advantage.
- Solid organizational skills with the ability to manage multiple tasks, set priorities, effectively manage time, and meet deadlines and work well under pressure in a fast-paced team environment.
- Problem-solver who takes initiative to provide solutions.
- High level of professionalism, integrity, and ability to maintain confidentiality.
- Demonstrated experience in conducting qualitative interviews is a strong advantage.
- Meet deadlines and work well under pressure in a fast-paced team environment.
- Experience in managing/handling data with familiarity with KOBO and other online data collection tools is preferred.
- Ability to work independently, make rapid assessments and sound judgements.
Qualification Requirements
• Degree from well-recognized university, in law, political sciences, research methods, social work, psychology, and/or other relevant disciplines.
