Overview
The IT Coordinator-HQ Hub will drive the local implementation of global strategic objectives for IT & digitalization, connecting business strategies and stakeholders through process improvements and efficiency gains. The role ensures collaborative investments in digital enablers benefit the mission of DRC and is responsible for effective day-to-day IT services and support to country operations.
Tasks Summary
- Liaise with Senior Management Teams in countries to ensure alignment of IT & digital investments.
- Plan and implement IT global infrastructure standards across assigned countries.
- Propose IT solutions to automate and streamline daily processes and operations.
- Facilitate country level cost recovery for global/standard solutions and global infrastructure standards.
- Represent the country perspective in the global IT management team.
- Provide technical direction, guidance, and instructions to ensure compliance with DRC IT policies, standards, and strategies.
- Support managers and IT staff through regular communication, capacity building, and promotion of best practices.
- Assess the IT skills and performance of most senior IT staff in country offices.
- Escalate and address issues of non-compliance or poor performance.
- Participate in the recruitment of IT staff in country offices.
Experience Requirements
- Minimum 5 years’ experience in a similar position.
- Experience working in a global IT organization.
- Demonstrated success implementing new technology in areas where both core infrastructure and digital literacy is challenging.
- Experience from the NGO sector and specifically with tools used in case management, data collection, business intelligence, ERP (desirable).
- Experience implementing IT security and data protection frameworks (desirable).
Qualification Requirements
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field; Master’s degree preferred.
