Overview
ICT Specialist 2 assists the ICT Coordinator and / or ICT Manager in designing and installing IT and Telecom infrastructure in all ICRC Gaza sites and provides daily technical support to users.
Tasks Summary
- Independently installs, maintains, repairs and monitors ICT equipment.
- Ensures ICT inventory is updated regularly and maintains adequate stocks levels.
- Negotiates contracts and facilities agreements with PS providers.
- Manages the PS cellular file.
- Assesses out of catalogue ICT needs and proposes solutions.
- Ensures global/country-level policies and procedures are implemented.
- Briefs, advises and trains end-users and peers.
- Plans, installs, adapts and maintains professional ICRC ICT equipment.
- Plans, installs, programs, adapts and maintains professional ICRC telecommunications equipment.
- Handles tickets on ServiceNow platform.
- Deals directly with local providers and suppliers.
- Creates and follows up Internal Requests and SR's.
- Ensures all transfers of ICT equipment.
- Keeps updated inventory attribution of all ICT equipment in Gaza.
- Monitors stock levels.
- Repairs or makes repair externally faulty ICT equipment.
- Keeps the ICT office and stores clean, in order and secured.
Experience Requirements
- Three years of professional experience in IT infrastructure, Telecom, VHF and user support.
- Experience in managing Fortinet equipment (holding a relevant certification is considered an asset).
- Experience working in resilience focused environments, with the ability to perform effectively under pressure.
Qualification Requirements
• Bachelor’s degree or equivalent qualification in IT, computer science, electronics, or a similar field.
