Overview
Partner with non-IT functions to understand their requests and operating environment in order to contribute to the transformation of requirements into solutions exploiting IT capabilities and focusing on user satisfaction.
Tasks Summary
- Contribute to capturing, analysis and documentation of business requirements for IT solutions and services.
- Work with senior team members to communicate business requirements to business counterparts.
- Contribute to the baselining and tracking of business requirements through to implementation.
- Test and analyze IT solutions and document the match against business requirements.
- Maintain contacts with different functions to bring their requests into IT and keep them informed of actions.
- Maintain up to date the service catalog of IT solutions.
- Review how IT service levels align with SLAs and alert service managers of discrepancies.
- Assist survey business satisfaction with IT solutions and services.
- Support project managers in managing estimates, business cases, planning, risk identification, issue management.
- Adhere to processes and procedures for Business Relationship Management, Business Analysis and IT Project Management units.
Experience Requirements
At least 5 years of overall experience, including 3 years of Professional Experience (managerial or supervisory) in areas related to Information Technology or other related field. Within these 3 years of professional experience, a minimum of 1 year of experience must be after postgraduation.
Qualification Requirements
Completion of Advanced University Degree (Master’s or equivalent) is required. Education in Computer Science, Engineering or any relevant field.
