Customer Services Coordinator

Overview

This internship focuses on developing and deploying AI training programs and communications to support the adoption of AI tools across a global humanitarian organization. The role aims to make AI transformation accessible and impactful for all staff.

Tasks Summary

• Design, develop, curate, and deploy training materials for AI literacy and fluency programs.
• Create and deploy practical guides, quick-start documentation, and how-to resources for AI tools.
• Develop and curate training scenarios and use case examples relevant to humanitarian work.
• Craft engaging communications about AI tools, capabilities, and best practices.
• Create announcements, newsletters, and updates for AI champions and the broader organization.
• Develop clear, accessible content explaining technical AI concepts to non-technical audiences.
• Design infographics, tip sheets, and visual content.
• Help manage content for World Vision's AI Community of Practice and knowledge-sharing platforms.
• Organize and curate AI learning resources, FAQs, and best practice documentation.
• Support the AI champions network by creating resources and facilitating knowledge sharing.
• Monitor user questions and feedback to identify training needs and content gaps.
• Help maintain and update World Vision's AI intranet pages and learning portals.
• Contribute to building a library of practical AI use cases.
• Research emerging AI trends, tools, and best practices.
• Analyze training participation data and user feedback to measure program effectiveness.
• Help identify training gaps and opportunities for improvement.
• Support evaluation of pilot programs and recommend improvements.

Experience Requirements

• Hands-on experience with generative AI tools like ChatGPT, Claude, Microsoft Copilot, or similar platforms.
• Experience creating educational content, presentations, or training materials (formal or informal).
• Experience with learning management systems, instructional design, or adult learning principles (preferred).
• Graphic design or video creation skills for developing engaging visual learning content (preferred).
• Data visualization experience (Power BI) for analyzing training effectiveness (preferred).
• Knowledge of change management or organizational adoption frameworks (preferred).
• Experience in NGO, nonprofit, or humanitarian sector contexts (preferred).

Qualification Requirements

• Current student or recent graduate from an undergraduate programme (within 2 years).
• Appropriate Fields of Study/Majors: Communications, Education, Instructional Design, Information Technology, Human Resources, Organizational Development, Technical Writing, or related fields.

Other Details

Languages Required:

Languages Preferred:

Contract Duration: Three-month opportunity

Work Modality: Remote within the US

Remuneration: • Monthly stipend of $800 for US-based interns.