Overview
Provide logistical, technical, and administrative support for the operation and maintenance of UN Bonn conference facilities, and support information and communication services.
Key Responsibilities
- Assist with daily operation, maintenance, and troubleshooting of conference room systems and technologies.
- Support preventive maintenance and inspections of conference equipment and digital networks.
- Support installation and configuration of ICT and AV equipment.
- Maintain and operate the UN Bonn digital signage system.
- Provide basic IT and conferencing support.
- Assist with maintaining technical inventories, documentation, and service usage statistics.
- Draft standard communications and support documentation.
- Arrange room setup and readiness prior to events.
- Provide hands-on physical assistance during events.
- Support coordination with external vendors.
- Assist with installation of AV and ICT equipment and monitor its functioning.
- Assist in management of conference bookings and administrative follow-up.
- Maintain records of equipment, assets, and installations.
- Assist with invoices, cost tracking, and accounting.
- Support procurement processes.
- Support maintenance and updating of the UN Bonn intranet.
- Assist in management of content, updates, and operation of digital signage and wayfinding systems.
- Support content creation for UN Bonn conference facilities and CS areas.
- Support consistency in branding, content accuracy, and timeliness of signage displays.
- Maintain internal documentation related to digital communications assets.
- Liaise and collaborate with other Common Services teams.
- Support in emergency response or continuity efforts.
- Contribute to continuous improvement initiatives.
- Support in other administrative tasks as required.
Required Experience
- A minimum of 5 years (with secondary education or relevant certificate) or 2 years (with bachelor’s degree) of experience in conference and event support, OR technical/logistical operations, OR media technology/design.
- Experience in at least two of the following six areas is required: Proficiency in digital tools and platforms, including standard office applications (Microsoft office, email/calendar systems); Basic IT troubleshooting; Content Management Systems (CMS) such as Drupal; Digital signage systems and internal communications platforms; Experience with video editing and post-production tasks, including video editing software (Abode Photoshop, Illustrator) and Knowledge of picture editing tools; Experience with User Experience (UX) principles and design; Knowledge of audiovisual systems and equipment installation; Event and Conference organization and management.
- Experience in supporting conferences or events, including physically demanding manual setup and handling of conferencing equipment and furniture is an asset.
- Experience with administrative rules, processes and procedures is an asset.
- Experience in working in a multicultural and multilingual environment is an asset.
- Experience in Customer service is an asset.
- Experience in working with external service providers is an asset.
Qualifications
- Secondary education with training or certificate in the relevant field of logistics, audio visuals, media technology, design, ICT or related fields is required.
- University degree (Bachelor’s degree) in relevant field (logistics, audio visuals, media technology, design, ICT, or related fields) is desirable, but is not a requirement.
