Overview
The Discovery Lead orchestrates cross-functional teams in the inception phase of initiatives to ensure products and services are usable, viable, and desirable by centering the user in the analysis and design process.
Key Responsibilities
- Manage the overall Discovery and Design Sprint processes, coordinating cross-functional teams and using data and qualitative insights to design new services, solutions, and strategic propositions.
- Lead the definition of how processes, systems, and data need to evolve for greater effectiveness, using methodologies like business process modelling and service blueprinting.
- Coordinate cross-functional professionals in investigating the feasibility of business process digitalization and automation opportunities, data acquisition, integration among systems, and solution definition.
- Lead user research activities to map current needs and pain points and design future user experiences.
- Lead the creation of product design artifacts, such as wireframes, high-fidelity prototypes, user journeys, and user story maps.
- Define key metrics and measurements for the team to evaluate its impact, supporting data use for iteration.
- Guide critical thinking during the design process, promoting inclusive design practices.
- Ensure success and advancements in the practice are communicated to teams and management.
Required Experience
- Five years or more of postgraduate progressively responsible professional experience in a service design or product design environment; or 8 years progressively responsible professional experience in a service design or product design environment.
- Proven experience with service design and user research methodologies, including carrying out discovery activities at both strategic and tactical levels and with high technology complexity.
- Proven experience in working with product design in agile development teams.
- Experience in project management and in managing design teams.
Qualifications
University degree in Psychology, Anthropology, Interaction Design, Human-Computer Interaction, computer science, business administration or related fields.
