Overview
Provides frontline technical support and assists with the day-to-day management of end-user devices and services in a Microsoft-based environment. Focuses on ensuring high quality service and adherence to security and compliance rules.
Key Responsibilities
- Provide first-line support for end users, resolving issues related to Windows 11 desktops and laptops, and Microsoft 365 applications.
- Troubleshoot hardware, software, and connectivity issues.
- Support onboarding and offboarding of users, including device setup and account provisioning.
- Escalate complex issues to senior IT staff when required.
- Manage devices using Microsoft Endpoint Manager (Intune).
- Support device enrollment, configuration, and compliance policies.
- Apply software updates, patches, and security configurations.
- Perform software installations and updates on endpoints.
- Assist with endpoint inventory and lifecycle management.
- Follow IT security and endpoint management best practices.
- Prepare and track IT-related purchase orders and requests.
- Assist with vendor coordination and procurement documentation.
- Maintain IT asset records and inventory lists.
- Support documentation of procedures, guides, and user instructions.
- Assist with general IT operational tasks as needed.
Required Experience
• 0–5 years of experience in an IT support or junior IT role
Qualifications
• Associate or undergraduate degree in Information Technology, Computer Science, or related field, or equivalent experience.
