Overview
Support the design, planning, and implementation of Social and Community Listening (SCL) initiatives, and contribute to the Knowledge Management (KM) strategy for Social and Behaviour Change (SBC) in Cameroon.
Key Responsibilities
- Support design, planning, and implementation of Social and Community Listening (SCL) initiatives.
- Provide technical support in development, implementation, and monitoring of SCL strategies.
- Advise on technical quality, consistency, and relevance of SBC digital engagement activities and platforms.
- Support the SBC Section in conducting the realization of the national Social and Community Listening capacity assessment.
- Develop and/or apply tools, guidelines, and training materials to build national SCL capacity.
- Support the SBC planning and monitoring of priority program interventions aligned to the SBC strategy.
- Facilitate review and revision of the SBC results framework.
- Support development of monitoring tools for behaviour change interventions.
- Identify potential mechanisms and effective systems for collection of regular SBC data.
- Support evidence generation and documentation for SBC programming.
- Assess the state of SBC knowledge management and identify knowledge needs.
- Map SBC knowledge assets and resources.
- Ensure KM efforts are relevant, integrated, aligned, and deliver global SBC goals.
- Coordinate and manage KM-related activities within the SBC team.
- Monitor progress against work plans, identify challenges, and propose solutions.
- Collaborate with colleagues to integrate KM principles and practices into project planning and implementation.
- Manage content updates and maintenance of the SBC internal SharePoint site.
- Provide technical support and training to SBC staff on using the SharePoint platform.
- Provide editorial support for SBC materials.
- Collaborate with SBC team members to conceptualize and design visually engaging communication products.
- Provide technical assistance in selecting appropriate design software, tools, and templates.
- Maintain a library of design resources.
- Coordinate with external vendors for production of SBC materials.
- Conduct regular quality checks and reviews of SBC materials.
- Stay updated on emerging trends, best practices, and innovations in design and communication technology.
- Foster a collaborative and creative working environment within the SBC team.
Required Experience
- At least 2 to 3 years of relevant professional experience in Social and Behavior Change (SBC) and/or data management, preferably in the sectors of health, education, nutrition, WASH (Water, Sanitation, and Hygiene), protection, and/or social policy.
- At least 1 year of relevant experience in managing digital platforms, social media, and tools for digital monitoring.
- Additional experience in printed media, audiovisual, and/or digital interactive media is an asset.
- Proven experience in managing social media and online communities is an asset.
- Experience in creative digital content design (design, visuals, multimedia) is an asset.
- Solid experience in data management, analysis, and use of data for communication and decision-making.
- Experience in communication, social mobilization, and data management for health, nutrition, education, protection, social policy, and other programmes is a major advantage.
- Ability to work effectively in an emergency and constantly changing environment.
- Ability to work independently, with initiative.
- Results-oriented and strong organizational skills.
- Advanced overall computer literacy, including proficiency in various MS Office applications (Excel, Word, Power BI, etc.) and email/internet; familiarity with database management; and office technology equipment.
Qualifications
• Bachelor's degree in Social and behavioral Sciences, Public Health, Epidemiology, Sociology, Anthropology, Psychology, Education, Communication, Public Relations, Data Management/ Monitoring and Evaluation or another relevant area of studies.
