Overview
The ICT Associate provides ICT and administrative support services to the ICT unit, offering daily technical support to users of information management tools and technology infrastructure. The role supports the implementation of ICT management systems and strategies, ensuring the effective functioning of CO hardware and software packages, and supporting network administration.
Key Responsibilities
- Supports implementation of ICT management systems and strategies.
- Ensures effective functioning of the CO hardware and software packages.
- Supports networks administration.
- Provides administrative support.
- Facilitates knowledge building and knowledge sharing in the CO.
Required Experience
- Minimum of 6 years (with secondary education) or 3 years (with bachelor’s degree) of relevant working experience in network administration and operations, web design, providing technical support for hardware/software or Cloud ERP environments, working with telecommunications facilities; and applying knowledge of database applications, web-based management systems and cloud infrastructure solutions.
- Experience with Windows-based packages/applications including Windows 2012 Server.
- Experience with PC/LAN operating systems, Microsoft Windows, corporate protection systems.
- Experience in server operating systems, active directory services, network operating systems platforms and virtualization.
Qualifications
- Secondary education is required with formal training in IT systems, business software and/or web-based applications.
- A university degree (Bachelor’s degree) in Information Technology, Information Management, Telecommunications, Computer Science, or an equivalent field will be given due consideration, but it is not a requirement.
