Overview
The Community Engagement and Accountability Officer is responsible for ensuring the systematic, coherent, and feasible implementation of Accountability to Affected Populations (AAP) across the West Bank Field Office.
Key Responsibilities
- Leads the development, implementation, and review of the field-level AAP Action Plan.
- Chairs and coordinates the AAP field-level Working Group.
- Provides strategic and technical guidance on designing and implementing community participation mechanisms.
- Advises on information-sharing practices and communication with communities planning.
- Ensures community feedback and complaints are systematically reviewed and translated into programmatic responses.
- Acts as a change management lead to promote accountability driven organizational culture shifts.
- Supervises the CFM Admin Coordinator and provides technical leadership to AAP focal points.
Required Experience
- A minimum of 5 years of relevant professional experience in humanitarian or development contexts, with demonstrated experience in community engagement, accountability, participatory programming, protection, CFM management, MEAL, or related areas is required.
- Proven experience in leading cross departmental coordination and supporting organizational change processes is required.
- Demonstrated experience working with community feedback and complaints mechanisms and translating community inputs into programmatic decisions.
- Strong understanding of local cultural, social, and political dynamics and experience guiding context appropriate and culturally/gender/inclusion sensitive engagement approaches.
- Previous experience working with national or international NGOs or UN entities is desirable.
Qualifications
A Master university degree from an accredited educational institution in Social Sciences, Development Studies, Humanitarian Affairs, Communication, Public Administration, Human Rights, or a related field
