Overview
To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services.
Key Responsibilities
- Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection.
- Monitor technology reliability, identify user needs, analyse data and produce accurate reports.
- Resolve queries independently, escalating if required.
- Provide standard technical training to end users.
- Provide guidance and training to junior colleagues.
- Support the co-ordination of new application implementation.
- Draft standard material such as end-user and technical documentation.
- Implement improvements to methods and processes within the IT division.
- Coordinate installation and maintenance of telecommunications systems and equipment.
- Coordinate a team of IT staff.
- Follow set emergency response processes and procedures.
Required Experience
- Six or more years of progressively responsible work experience in the relative business stream.
- Experience in coordinating and managing implementation of technical projects.
- Experience with supporting technical leadership in the provision of video conferencing and connectivity services.
- Experience in reporting, drafting Standard Operating Procedures (SOPs) and technical documentation and maintaining plans and budgets.
- Demonstrated knowledge and experience necessary to actively support, enhance, implement, and manage IP networks, telecommunications, and videoconferencing systems.
- Experience in engaging and managing third-party service providers and vendors, including technical overseeing troubleshooting and coordinating second and third-level support.
- Demonstrated experience managing systems such as voice-over IP (VOIP) technologies, video conferencing systems (e.g. Poly, Yealink) and networking.
Qualifications
- Completion of secondary school education.
- A post-secondary certificate in the related functional area is desirable.
