Overview
The Fundraising Associate (Salesforce Development) will lead the evolution and stability of the fundraising CRM (Salesforce) by acting as a bridge between business needs and technical solutions.
Tasks Summary
- Serve as the strategic link between stakeholders and technical teams.
- Analyze and document business requirements, translating fundraising objectives into technical specifications.
- Coordinate development progress with supervisor and partners.
- Plan regional releases and oversee the development lifecycle.
- Validate functional deliveries.
- Support the design of scalable data structures.
- Assist in budget management for Sales, Marketing, and Experience Cloud platforms.
- Contribute to the exploration of emerging technologies.
- Manage platform security, licenses, and access governance.
- Customize Salesforce to align with fundraising processes.
- Oversee environment management and deployment pipelines.
- Ensure data integrity between Sales Cloud and Marketing Cloud.
- Advise on external vendor needs and manage technical issue resolution.
- Monitor the health and performance of fundraising platforms and integrations.
- Coordinate technical solutions with development partners.
- Support Agile practices and lead middleware integration efforts.
- Support quotation and billing processes, manage daily coordination with development partners, and maintain documentation.
Experience Requirements
- A minimum of 7 years of relevant professional experience is required. A bachelor’s degree may replace three years of experience. A master’s degree may replace an additional two years of experience.
- At least 3 years of experience in managing, developing, and implementing Salesforce Sales Cloud, Marketing Cloud, Service Cloud and Community Cloud.
- At least 3 years of working experience in Project Management, Business Analyst, Business Intelligence.
- Proven experience in API architecture.
- Experience leading and coordinating functional and technical teams.
- Desirable: Experience applying Agile methodologies. Experience in Fundraising Operations, payment gateways, PCI compliance and payment platforms.
Qualification Requirements
Completion of secondary education required; preferably supplemented by university studies in one or more of the disciplines relevant in the following areas: project management, business analytics, science/engineering, or information technology, or software engineering, or professional work experience in business intelligence and Salesforce development.
