Staff Assistant (System and Data Administration)

Staff Assistant responsible for managing and administering requirements management data and tools, and providing training and support to staff.

Provide technical expertise on requirements management systems and tools.
Perform system administration activities including user roles, permissions, monitoring, patching, and upgrades.
Ensure system availability, integrity, security, and confidentiality.
Maintain software configuration and version baselines.
Develop and implement maintenance, security, and disaster recovery processes.
Monitor service support contracts, licenses, and resource usage.
Review system logs and resolve errors.
Test application and database upgrades.
Provide Tier 1 and Tier 2 technical support.
Support business analysts with application usage.
Manage data in the requirements repository, including importing, exporting, and scripting.
Design and implement reports based on tool data.
Assist with improving requirements management processes.
Assist with developing and delivering user training.

3 years of experience administering or supporting enterprise workflow or requirements management tools (e.g., IBM Jazz/ELM, DOORS Next, Jama, Jira, ServiceNow, or similar).
Specific experience in managing user roles, permissions, configurations, and maintaining system availability and data integrity.
Experience using SQL or equivalent query languages for data extraction, transformation, and troubleshooting.
Experience designing or maintaining workflows, dashboards, and reports.
Experience providing Tier 1 and Tier 2 technical support, including liaising with vendors.

Higher Secondary education and completed higher vocational training in information technology, economics, statistics, operations research or related discipline leading to a formal technical or professional certification.
OR Secondary education and completed advanced vocational training in that discipline leading to a professional qualification or professional accreditation.

Languages Required: English - SLP 3322 - (Listening, Speaking, Reading and Writing)

Languages Preferred: English - SLP 3333 - (Listening, Speaking, Reading and Writing)

Contract Duration: three year definite duration contract

Work Modality:

Remuneration: 6,990.61US Dollar (USD) Monthly