Overview
The HR Manager for the Operations Department at Headquarters provides HR support and services to managers and staff at the ICRC Headquarters in Geneva. The role ensures end-to-end accountability for workforce outcomes and high-quality HR services.
Key Responsibilities
- Ensure end-to-end HR service delivery across the employee lifecycle.
- Guarantee consistency and compliance with internal policies, the Collective Staff Agreement, and applicable labor law.
- Coordinate with HR Managers, Shared Services, and Centers of Expertise.
- Oversee and assist in the recruitment process.
- Support internal and external new hires.
- Monitor and continuously improve HR service quality and user experience.
- Support leaders in fostering a culture of inclusion, accountability, and trust.
- Coach managers on leadership, team performance, and conflict management.
- Promote employee engagement, wellbeing, and psychological safety.
- Ensure effective feedback loops between staff and leadership.
- Ensure adherence to HR policies, the Collective Staff Agreement, and applicable labor law.
- Handle sensitive HR matters with discretion.
- Promote fairness, consistency, and integrity in all HR practices.
Required Experience
- Typically, 8-10 years of overall professional experience.
- At least 4 years in HR roles, including HR Manager in the field or other HR-metier-focused roles within the organization.
- Comprehensive understanding and experience with ICRC HR practices.
- Sound knowledge of ICRC HR systems.
- Familiarity with ICT tools used.
- In-depth knowledge of employment law.
- Experience in managing HR operations in complex and challenging field environments.
Qualifications
- University degree (HR specialization preferred).
- Human resource federal diploma in higher education (Brevet Federal) beneficial.
