Overview
Lead the Office of the Special Project Facilitator (OSPF) in advancing its strategic goals and supporting ADB's mission by overseeing complaint resolution, guiding operational support, and ensuring alignment with ADB policies.
Key Responsibilities
- Define and communicate OSPF's vision, goals, strategies, and key result areas.
- Lead the development of work plans.
- Lead the problem-solving function of ADB's accountability mechanism.
- Assess the eligibility of complaints submitted by project-affected individuals.
- Facilitate resolution through informal, agreement-based consultations.
- Recommend cost-effective, flexible approaches to address grievances.
- Report outcomes to ADB leadership, relevant departments, and complainants.
- Oversee the implementation of agreed actions.
- Evaluate and enhance complaint management methodologies.
- Design and conduct outreach programs to different stakeholders.
- Oversee initiatives to familiarize executing agencies (EAs), NGOs, ADB staff with the Accountability Mechanism/ Consultation Phase.
- Coordinate with the Office of the Compliance Review Panel (OCRP) to share information and conduct outreach.
- Ensure alignment with ADB's stakeholder engagement efforts.
- Oversee daily operations and carry out activities designed to improve internal problem solving functions.
- Inform and provide recommendations to the President of developments, new opportunities, and challenges.
- Undertake the performance management of OSPF.
- Manage budget and resource allocation.
- Create and lead diverse teams.
- Manage the performance of teams and individuals.
- Provide mentoring to team and individuals.
Required Experience
- At least 20 years of relevant experience working with developing member countries, in social sectors, infrastructure, power, or private sector.
- Ability to deal thoroughly and fairly with complaints.
- Integrity and independence from operations departments of ADB.
- Exposure to developmental issues and living conditions in developing countries.
- Knowledge of and experience with the operations of ADB, multilateral development organizations or comparable institutions, and/or private sector experience.
- Demonstrated competence in the fields of consultative dialogue and other dispute resolution techniques.
- Leadership skills.
- Ability and willingness to travel to developing countries, including rural areas.
- International experience working in development in several countries.
- Candidate must not have worked in any ADB operations departments for at least 5 years before the appointment.
Qualifications
Master's degree, or equivalent, in Economics, Environment, Law, or Social Sciences, or related fields; or University degree in Economics, Environment, Law, or Social Sciences, or related fields and at least 10 years specialized experience relevant to the position can be considered.
